UPDATE 4/8/20

As Victoria moves into stage 4 lockdown, we are currently operational and processing all orders coming through. At this stage, we are still experiencing some delays with our suppliers in regards to stock which is resulting in slowed dispatch times. This is further hindered by the workloads of our postal and courier services.

So while your order is being processed, please be patient and understanding at this time. Should there be any extraordinary delays on your order, you will be notified as soon as we have been made aware. 

Due to limited warehouse staff onsite, we prefer you email rather than call and we will respond to you quickly.  If you have an urgent matter or your parcel delivery is well outside the time-frame, please contact us directly at mail@chrysalini.com.au and include your order/invoice number.  This is the fastest and most efficient way as some of us are currently working from home. 

Our showroom is still closed for viewing pending on the stage 4 restriction status.

Stay safe.

Chrysalini Team

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UPDATE 27/4/20

We would like to thank every one of you for your patience through this hard time. Thanks to your understanding and communication, we are still going strong! While some areas of our suppliers have improved, others have suffered and we are changing day by day to accommodate this and ensure everything we offer to you is still available.  We greatly appreciate your emails in checking on the stock prior to ordering and have worked very closely with suppliers to get these answers back to you as quick as we can.

In addition to the difficulties outlined below, we are now experiencing some delays with our deliveries. While most orders are delivered within their time frames, we are seeing an increasing amount be held up once they are dispatched.  

This is due to the delays within our various carriers' operations and is not avoidable. Unfortunately, we are unable to change couriers and post services as this is happening across the board. While transport is an essential service, the overwhelming demand for online orders has taken its toll on these services and is currently resulting in excessive delays.

We ask if you could please be as understanding with these companies as you have been of us so far. Please give your item time to be checked in and the status updated.
If you are concerned your order is held up longer than mentioned above, has been lost or delivered incorrectly, please contact us. Otherwise please be patient and know it is coming, it's just taking a little while longer.

Thank you for your ongoing support at this time. Stay safe, and where possible stay home.

Chrysalini Team

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MARCH 2020

As we all know the current state of the global pandemic that is COVID-19 is everchanging. We at Chrysalini will continue to strive to meet our high standards of customer service and support while adapting to the social and political climate.  Our biggest hurdle is acquiring stock, with many suppliers relying on countries and shipments that have been isolated or quarantined. This combined with new restrictions/social distancing laws imposed by both state and federal government has lead to extended turn-around times on some orders and products.

After meeting with a few of our suppliers we are under the understanding that this is likely to worsen over the coming weeks. Because of this, we are unable to guarantee lead times on products we do not have stock on our shelves, and any indication of delivery dates are subject to change.  Additionally, this will also lead to delays in responding to online enquiries due to extensive time spent servicing existing orders.

We greatly appreciate your business and your understanding during this time. Again we will continue to assist you as best we can, and keep you updated should the situation change. Please be patient, understanding, and be kind as we are all in this together.

Stay Safe,

Chrysalini Team